workplace mobbing

Mobbing in the context of human beings means bullying of an individual by a group in any context,[disputed ] such as a family, friends, peers, school, workplace, neighborhood, community, or online.

When it occurs as emotional abuse in the workplace, such as “ganging up” by co-workers, subordinates orsuperiors, to force someone out of the workplace through rumor, innuendo, intimidation, humiliation, discrediting, and isolation, it is also referred to as malicious, nonsexual, nonracial, general harassment.[1]

Counterproductive work behavior (CWB) is employee behavior that goes against the legitimate interests of an organization.[1] These behaviors can harm organizations or people in organizations including employees and clients, customers, or patients. It has been proposed that a person-by-environment interaction can be utilized to explain a variety of counterproductive behaviors.[2] For instance, an employee who is high on trait anger(tendency to experience anger) is more likely to respond to a stressful incident at work (being treated rudely by a supervisor) with CWB.

Some researchers use the CWB term to subsume related constructs that are distinct. Workplace deviance is behavior at work that violates norms for appropriate behavior.[3] Retaliation consists of harmful behaviors done by employees to get back at someone who has treated them unfairly.[4] Workplace revenge are behaviors by employees intended to hurt another person who has done something harmful to them.[5] Workplace aggressionconsists of harmful acts that harm others in organizations.[6]

Workplace mobbing occurs in libraries but is usually unrecognized and unchecked because the phenomenon has not been described and given a name. This discussion provides the library profession with an overview but also with specific background details to assist with recognizing mobbing and preventing severe harm to employees and organizations.